General FAQs 

 

Tax:

Residents of Illinois must add the appropriate sales tax of 7.5% as we have our warehouse located in this state.

 

Shipping:

We ship most orders same day! We do our best to ensure that your purchase arrives as soon as possible. All orders placed by phone or online will ship SAME business day if ordered by 4 p.m. Central time. 

 

Canceling An Order:

We make effort to ship your order quickly, which does not always allow time to modify or cancel an order. We will provide changes and modifications when we are able.

 

Damaged Shipments:

If you receive a shipment with a damaged item, please notify us within 48 hours. This way we can resolve this issue immediately and file a claim with UPS or USPS.

 

Returns:

At The Great Patriot, we strive for quality products and services. If you are not satisfied with your purchase or have any questions or concerns, please call us at 331-333-2272 or email us at customerservice@thegreatpatriot.com

All returns must be requested within 14 days upon receipt of your order. We will gladly exchange your item(s) providing the merchandise is unused and returned in its original packaging. However, you are responsible for the shipping charge unless damaged. The Great Patriot suggests that you ship your return via UPS or any shipping service that will be able to track your package. We are not responsible for lost packages.


Damages:

All damaged products and/or shortages MUST be reported within 10 days upon receipt of your order. “Damage products” refers to bent, broken, or severely scratched merchandise that may have occurred through shipping. Many of our products have a weathered, rustic appearance. This is NOT considered damaged. Please inspect your items thoroughly before discarding any packaging material.

If you receive a damage item(s), please contact us at 331-333-2272 prior to returning the merchandise for proper instructions. If you would like a replacement, we will send one out immediately (at our cost) or refund your total purchase, including shipping.

Return packages can be shipped to:

The Great Patriot

(RMA#)

1770 S. Randall Road

Suite A 123

Geneva, IL 60134

 

Large Quantity Orders:

 For large quantity orders, please call a Great Patriot representative at 331-333-2272 to discuss shipping and pricing options.

 

Free shipping:

Free shipping applies to online orders that total over $75.00. Free shipping is ONLY in the US/48.

 

Product Requests:

 Have a product request or inquiry? Email us at customerservice@thegreatpatriot.com and we’ll do our best to get back to you in a timely manner.


Privacy Policy:

The Great Patriot values your privacy and we do not share or sell your information with any third parties. You will not receive any emails from us unless you have signed up for The Great Patriot email list, follow our blog posts, or receive an inquiry regarding your order. If at any time you receive an unwanted email from us, please reply “unsubscribe” in the subject box and we will remove your name from future emails.


Pricing Disclaimer:

Prices are subject to change without notice. Any price discrepancies due to technical site issues cannot be honored.